Schedule brief, purpose-built conversations with a clear learning goal, not a pitch. Share an agenda, promise time discipline, and ask for permission to record notes. Summarize insights back to the customer for confirmation. This respectful cadence increases candor, delivers crisp insights, and strengthens your leadership presence.
Show, don’t tell. Clickable prototypes, screen recordings, and paper sketches invite honest reactions without triggering full product defenses. Time-box sessions, capture verbatims, and quantify moment-by-moment friction. Each small visual test sidesteps abstract debate, yielding concrete signals that reinforce judgment and calm nerves during high-stakes decisions.
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